Frequently Asked Questions

Check out some of the most common questions we get when first working with us.

Have a question that are not in our FAQ Contact us.

  • General
    • What the fastest way to book a shoot?

      The fastest and most efficient way to book an appointment would be to fill out our online booking form HERE. Once we receive the form, we will contact you.

    • How far in advanced should I schedual?

      We ask that you give us as much notice as possible to ensure that you can be scheduled in the timeslot that you may request. The more advance notice you give, the easier it is to get the exact time slot you would like, but we will do our best to accommodate your schedule in every situation.

    • How long does a shoot last?

      Depending on the size of the home, your appointment can take anywhere from fifteen minutes to an hour and fifteen minutes. To ensure that your appointment runs quickly and smoothly as possible, please make sure that the house is clean and photo-ready. -depending on photos and additional offerings.

      Video and 360 tours take significantly longer anywhere from 2-4 hours.

    • What is the turnaround time?

      As long as your invoice has been paid, you will be sent an email with links to a folder to download to your computer within 24 hours.

    • What if I have to cancel a shoot?

      We ask that you give us as much notice as possible to avoid any fees that may apply. We understand that things come up and that appointments need to be flexible. However, we do charge a $20 rescheduling fee if the appointment is postponed, canceled, or rescheduled within an hour of the scheduled appointment. We have this rescheduling fee to compensate our photographers who, often, are already on the way to your appointment, for their time and gas.

    • Are there any rewards for referring friends and co-workers?

      Yes! When you refer another agent to us and they book an appointment, not only do you get a 20% discount to go toward your next upcoming shoot, but the agent that you have referred will also receive a 20% discount for their first shoot.

    • How do I get my branding on my video and slideshows?

      All you have to do is send over a headshot and logo to us in an email and we will do the rest. They can be emailed to


  • Billing
    • How can I pay?

      We take cash, check and credit card. Our preferred method of payment is through our invoice system that you can pay online with your credit card.

    • Who do I make my checks out to?

      Right now Second Scout should be seen as a service provided by Birge Media Group. So checks and invoices will associated with Birge Media Group.

    • Do you offer special offers & discounts?

      Yes! We love running promotions for our awesome clients and we try to do them regularly. The only way you can recive these offers is by signing up to our news letter HERE.